Return/Refund Policy

Our return policy allows for item(s) return/replacement item(s). However, we do have a couple simple requirements for processing a return. You may want to return your order due to any of the following reasons:

Damaged - The product is damaged in delivery

Defective - The product does not function as described in its manufacturer specification

Incorrect / wrong item - Not the product which customer ordered (e.g. Wrong size or wrong colour)

Missing items / parts - Missing items / parts as indicated in the packaging (will be borne by us)

Website error - The product does not match website specifications, description, or image (this issue is attributable to a website error / misinformation)

Unless otherwise stated in the product description, the general requirements for returns are as follows:

·         It is within seven (7) days from the delivery date

·         You have proof of purchase (order number, purchased invoice, delivery note, bank statement)

·         The product must not fall into the non-returnable product list

·         The goods must be in new condition and returned in the original packaging along with all accessories (including manuals,warranty cards, certificate of authenticity) and free gifts received with it

·         The product must not have been used or installed or had any data inputted

·         All sealed items must not be opened

In case you have opened the seal, please refer for assistance to the relevant service center indicated on your warranty card.

How do I return an item?

Please send your returned package through Pos Laju (other courier service provides are also accepted) to:

51, Jalan Setia Jaya Utama,
Taman Setia Jaya,
83000 Batu Pahat,
Johor, Malaysia

How much will it cost?

Shipment cost/ EMS cost for returns needs to be borne by you.
Then after we have received the item, we will conduct an evaluation process and replace your item.

When will I receive my order?

After you have successfully placed your order and we had received the payment, we will proceed to courier to you on the next business day. You can expect to receive your order within the next 5 business days.