Our return policy allows for
item(s) return/replacement item(s). However, we do have a couple simple
requirements for processing a return. You may want to return your order due to
any of the following reasons:
Damaged - The product is
damaged in delivery
Defective - The product does
not function as described in its manufacturer specification
Incorrect / wrong item - Not
the product which customer ordered (e.g. Wrong size or wrong colour)
Missing items / parts - Missing
items / parts as indicated in the packaging (will be borne by us)
Website error - The product
does not match website specifications, description, or image (this issue is
attributable to a website error / misinformation)
Unless otherwise stated in the
product description, the general requirements for returns are as follows:
It is within seven
(7) days from the delivery date
You have proof of purchase
(order number, purchased invoice, delivery note, bank statement)
The product must not fall into
the non-returnable product list
The goods must be in new
condition and returned in the original packaging along with all accessories
(including manuals,warranty cards, certificate of authenticity) and free gifts received with it
The product must not have been
used or installed or had any data inputted
All sealed items must not be
In case you have opened the
seal, please refer for assistance to the relevant service center indicated on
your warranty card.
How do I return an item?
Please send your returned
package through Pos Laju (other
courier service provides are also accepted) to:
51, Jalan Setia Jaya Utama,
Taman Setia Jaya,
83000 Batu Pahat,
How much will it cost?
Shipment cost/ EMS cost for
returns needs to be borne by you.
Then after we have received the item, we will conduct
an evaluation process and replace your item.
will I receive my order?
After you have successfully
placed your order and we had received the payment, we will proceed to courier
to you on the next business day. You can expect to receive your order within
the next 5 business days.