Upon receiving your item, please inspect the item(s) and the surroundings is in good condition. If yes, you will be required to sign off the Delivery Order to acknowledge your good acceptance. Once Delivery Order is signed with no discrepancies, it is deemed that the order is accepted by customer in good condition.
If you identify any imperfection, please inform our delivery team to indicate in our remarks column in the Delivery Order form before signing off. Kindly email us with photos of the defective item(s) to facilitate our investigation. It normally takes 3 working days for us to accommodate the issue. In the event an exchange cannot be made, we reserve the rights to offer a substitute. All replacement of item(s) will be made depends on the availability.